Terms and Conditions

Thank you for choosing a tutoring package from The Maths Coach! By purchasing a package, you agree to the following terms and conditions, which govern the services provided, including payment, cancellation, and the scope of the package offerings.

1. Session Scheduling and Attendance

  • Scheduling: When you choose a tutoring package, you secure a dedicated, regular weekly time slot with your tutor. This reserved time remains yours each week. If you need to adjust your reserved slot, please discuss this directly with your tutor, always providing at least 24 hours’ notice.

  • Late Attendance: If you’re running late, your tutor will still be available for the remainder of your session; however, please note that the session will still end at the scheduled time.

2. Rescheduling and Cancellations

  • If you need to cancel or reschedule a session, please let your tutor know at least 24 hours in advance. Any sessions cancelled with 24 hours notice will not be lost - they will either be rescheduled or credited to your account.

  • If a session is cancelled with less than 24 hours' notice, the session will be charged in full.

  • In the rare event that your tutor needs to cancel a session, they will work with you to reschedule at a mutually convenient time.

3. Technical Requirements

  • Our sessions take place online. To get the most out of your lessons, please make sure you have a reliable internet connection and a suitable device. Unfortunately we aren't able to offer refunds or credits for sessions missed due to connectivity or equipment issues on your end.

4. Payment

  • Payments are processed in advance and charged to your card on file, with billing cycles starting on the 1st of each month. Your first payment must be received before lessons can begin.

  • If there is an issue with your payment, access to sessions will be paused until the payment is successfully processed.

5. Cancellation of Services

We’re here to support you as long as you need us, and you’re free to end tutoring services at any time.

  • If you choose to cancel, your cancellation will take effect at the end of your current billing cycle and no further payments will be charged.

  • Please note that we don’t offer refunds for unused sessions.

  • If your tutor needs to conclude services, it will be handled with professionalism and care.

6. Modifications to Packages

  • We may update our packages, pricing, or availability from time to time. Any changes will be communicated in advance and take effect at the start of the next billing cycle.

7. Non-Solicitation of Tutors

  • Clients acknowledge that our tutors are an integral part of our service. By engaging in tutoring services with The Maths Coach, clients agree that they will not, directly or indirectly, solicit, recruit, hire, or engage the services of any current or former tutor, whether independently, through a third party, or via referral, during the tutoring arrangement and for a period of 12 months after the arrangement ends.

  • This restriction includes, but is not limited to:

  • Offering tutoring opportunities outside of The Maths Coach.

  • Hiring a tutor for personal, freelance, or employment purposes.

  • Engaging the tutor through a different service or referral.

  • Breach of this clause: If a client breaches this agreement, they agree to pay The Maths Coach a fee equivalent to six months of tutoring services as liquidated damages. This amount is a fair and reasonable estimate of the loss suffered due to the breach.

8. Limitation of Liability

  • By engaging with our tutoring services, clients agree that The Maths Coach and its tutors will not be held liable for any direct or indirect damages, losses, or legal claims that arise from the tutoring services provided.

  • While we are committed to providing high-quality tutoring, we cannot guarantee specific academic outcomes. Progress depends on many factors, including student engagement, effort, and attendance. The client agrees not to pursue legal action against the agency or tutors.

9. Privacy

  • Any personal information collected during the course of providing tutoring services will be kept confidential and used only in accordance with applicable privacy laws.

10. Severability

  • If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable part will be modified or removed only to the extent necessary to make the agreement valid.

Final Acknowledgment

  • By purchasing a package, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or need clarification, please reach out - we’re here to help!